Responsible gambling

We want you to enjoy your time playing, and we recognise that sometimes gambling can stop being fun. If your play is causing worry, stress, or financial strain — or if someone you care about is affected — there are clear, practical steps you can take right now to regain control. Below you will find accessible tools you can use immediately and suggestions for getting extra support if you need it.

Our approach is supportive and non-judgemental. Small changes can make a big difference, and asking for help early often prevents problems from growing. You are not alone — there are options designed to protect your wellbeing and your finances.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a suite of account controls so you can tailor your play to what feels safe and sustainable. These tools are straightforward and designed to work immediately or with clear waiting periods to help prevent impulsive reversals.

Deposit limits: Set daily, weekly, or monthly deposit caps to control how much you can add to your account. Start with a conservative amount you can afford to lose and adjust downward if needed.
Loss and wager limits: Limit how much you can lose or wager in a single session or over a set period. These help manage volatility and reduce risk of chasing losses.
Session limits and reality checks: Automatic session timers or pop-up reminders can encourage breaks and make it easier to stick to planned play times.
Time-outs (short cooling-off): Take a temporary break for 24 hours up to 30 days. Time-outs are quick to apply and an effective way to step back when play feels compulsive.
Self-exclusion (extended breaks): Choose longer exclusion periods—from several months up to permanent closure of access. Self-exclusion is a strong, effective measure for protecting your wellbeing.
Payment and account controls: Remove saved payment methods, use pre-paid options, or contact your bank to block gambling transactions. Combining account limits with financial controls strengthens protection.
Support confirmation: Some changes (especially reductions in limits or self-exclusion reversals) may require contacting support and a waiting period. This is to help prevent impulsive changes and support lasting recovery.

How to apply these tools:

Visit your account settings or the Responsible Gaming section to set or change many limits instantly.
For time-outs, self-exclusion, or if you need assistance applying limits, contact customer support — they can apply stronger restrictions and explain the process.
Be aware that increasing certain limits may require a cooling-off period or identity verification; decreases and exclusions usually take effect immediately.

Practical tips:

Start with low limits and increase only after a sustained period of comfortable play.
Use multiple layers of protection: account limits plus bank blocks or financial counselling.
Tell a trusted friend or family member about your limits so they can support you.

Links to Support Organizations

If you feel you need more than account tools, professional and peer-led support is available. Reaching out early can reduce harm and help you regain balance.

National and provincial helplines: Many countries and regions offer dedicated gambling helplines and confidential support services. These services can provide immediate guidance, referral to local resources, and crisis help if needed.
Gamblers Anonymous: Peer-led groups where people with lived experience share practical strategies and mutual support in a confidential setting.
Local counselling and mental health services: Trained counsellors can help address underlying issues, develop coping strategies, and offer family support and financial guidance.
Family and partner support groups: If you are worried about someone else, special services and support groups can help you manage the emotional and practical challenges involved.
Online self-assessment tools and chat support: Anonymous assessments and chat-based help can be a quick, private way to understand your risk level and find next steps.
If you are at immediate risk: If there are concerns about safety, debt-related crises, or self-harm, contact local emergency services or a crisis hotline right away.

We encourage you to combine account tools with outside support. Take small steps — set a limit, use a time-out, or reach out to a helpline — and reassess how you feel. If you would like help applying any of the protections above, customer support is available to assist with sensitive, confidential guidance.

Your wellbeing matters. Making changes today can protect your finances, relationships, and peace of mind. We’re here to support you in taking whatever steps feel right for you.